IT Service Management • Professional Development
ITIL® Foundation Version 5
Master IT Service Management for the AI Era. Join an intensive 3-day, instructor-led workshop designed to help IT professionals strengthen modern service management capability through practical learning, exercises and exam preparation.
WHAT IS ITIL VERSION 5
Discover what ITIL Version 5 means for today’s IT professionals, what you can expect during the 3-day workshop, and how the training can help you build stronger service management capability.
WHY THIS TRAINING?
People. Processes. Technology. Greater Value.
IT Service Management is ultimately about creating value. This workshop brings ITIL Foundation Version 5 into a focused, face-to-face learning experience for professionals working across service delivery, process improvement, technology, and business value.
Lead Better Services
Strengthen the service-management mindset needed to connect people, priorities and outcomes.
Improve How Work Gets Done
Explore better ways of working through structured practices, exercises and knowledge checks.
Connect Technology & People
See service management in the context of modern digital and AI-enabled organizations.
Create Greater Value
Build capability around continuous improvement and value-focused service management.
WHO SHOULD ATTEND
Built for IT Professionals Who Want to Move Forward
The workshop is intended for professionals responsible for delivering, supporting, managing or improving IT-enabled services.
Professionals
Analysts
WHAT TO EXPECT
An Intensive 3-Day Face-to-Face Learning Experience
Designed as a professional workshop—not simply another classroom course—the program combines instructor-led learning with practice and interaction.
Our ITIL Trainer is an experienced IT Service Management (ITSM) professional with more than 12 years of industry experience, specializing in ITIL practices, service operations, service improvement, and technology-enabled business services. With extensive experience supporting organizations in improving IT service delivery, the trainer brings practical industry knowledge into every learning session. The training approach combines ITIL best practices with real-world scenarios, practical examples, and actionable techniques, helping professionals understand how to apply ITSM principles effectively within their organizations. Participants gain both the knowledge required for certification and the practical skills needed to deliver reliable, efficient, and value-driven IT services.
FOR ORGANIZATION
Training More Than One Member of Your IT Team?
Upskillz IT Academy plans to accommodate corporate and group registrations for organizations that want to strengthen service-management capability across their teams.
WORKING AGENDA
Your 3-Day Workshop Journey
Modern IT Service Management
- ITSM context and fundamentals
- ITIL V5 overview
- Core concepts and terminology
- Exercises and knowledge checks
From Principles to Practice
- People, process and technology
- Service value and improvement
- Practical scenarios
- Guided exercises
Apply, Review & Prepare
- Practical implications
- Knowledge review
- Mock-exam preparation
- Next steps and Q&A
Interested in ITIL® Foundation Version 5?
REGISTER NOW & GET THE BEST VALUE!
No need to book a call just to get started. Leave your details and tell us whether you're inquiring for yourself or for a team. We’ll send you the confirmed training information and next steps.
